What’s Your Customer Mantra?

  Every week should be customer service week In 1984 the International Customer Service Association (ICSA), which since merged with PACE, created and launched National Customer Service Week™. On October 8, 1992, President George H. W. Bush signed Presidential...

Games Make Learning Fun!

There were 2 things this past week that reminded me how much I love using games as a learning activity. The first one was a webinar that I participated in from Zingerman’s Zing Train program on using Mini-games to train employees. The second was as I was putting the...

Finding Your Passion to Make Meaning

When I start working with kids and adults on entrepreneurship one of the first things I work on is choosing a business idea that they will develop. They usually attend a class or a camp because they want to start a business and so it’s important to keep their...